At Singaar, we strive to ensure that your shopping experience is smooth and that you receive your orders quickly and in perfect condition. Below are the details of our delivery policies and procedures.

1. Shipping Locations

We currently offer shipping across Pakistan. Whether you’re in a major city or a more remote area, we ensure that your orders reach you through our trusted delivery partners.

2. Delivery Time

Delivery times may vary depending on your location:

• Major Cities: 3–5 business days
• Remote Areas: 5–7 business days
• Express Delivery (for major cities only): 1–2 business days

Please note that these are estimated delivery times, and delays may occur due to factors outside our control, such as public holidays or unforeseen shipping issues.

3. Express Delivery

For customers in major cities, we offer an Express Delivery option to get your order within 1–2 business days. Express delivery is subject to an additional charge, which will be calculated based on the size and weight of your order at checkout.

4. Delivery Charges

Shipping charges are based on the weight of your order and your location. Exact delivery charges will be calculated during checkout and displayed before you complete your purchase.

• Standard Shipping: Charges may vary based on the weight and distance.
• Express Delivery: Additional charges apply for faster delivery.
• Free Shipping: We offer free standard shipping on orders above a certain amount (subject to promotions and terms).

5. Delivery Process

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can track your order using your email or phone number through our website.

6. Packaging

All items are carefully packaged to ensure that they arrive in perfect condition. For fragile items such as jewelry (bracelets, necklaces, rings, and earrings) or delicate accessories (bags and purses), we take extra care to ensure secure packaging.

7. Order Tracking

You can track your order by using the tracking number provided in the confirmation email. For any inquiries regarding your delivery status, you can also contact our customer service team at:

• +92 312 1529897
• +92 319 7075885

8. Delivery Delays

While we aim to deliver within the specified timeframes, delays can occur due to:

• Public holidays
• Extreme weather conditions
• Other unforeseen circumstances

We will notify you in case of any significant delay.

9. Damaged or Lost Packages

In the rare case that your package arrives damaged or goes missing during transit:

• Please contact our support team within 24 hours of receiving the package for damaged goods.
• For lost packages, notify us as soon as possible so we can work with our courier partners to investigate and resolve the issue.

10. Incorrect Delivery Information

It is your responsibility to ensure that the shipping address and contact details provided are correct. Singaar is not liable for any orders shipped to an incorrect address due to customer error. In such cases, additional charges may apply to redirect the package.

11. Special Instructions

If you have any specific delivery instructions (e.g., leave the package with a neighbor or security guard), please mention them during checkout. Our delivery partners will do their best to accommodate your requests.

If you have any questions or need further assistance regarding our delivery services, feel free to contact us at:

• +92 312 1529897
• +92 319 7075885

Thank you for shopping with Singaar, and we look forward to serving you!